Implementation is just the start ….
Safe believes that the quality and service and support offered are a key reason for our high level of customer loyalty. We pride ourselves in maintaining a consistently high quality throughout pre and post sales activity leading to a long and mutually beneficial business relationship.
As part of our continued commitment to our customers Safe have introduced a fully web based support solution, eservice.
The web based solution includes:
24/7 call logging by the customer
- support monitoring and progress
- in built escalation processes
- full audit and transparency of all calls by the customer
Telephone hotline support and secure and controlled remote access to a clients site, play key roles in providing a first rate support service.
Our support team are available between 8.30am and 5.30pm daily, and out of hours support is also available by prior arrangement.